Alan Rosca

Alan Rosca

1 review

Excellent
0%
Good
0%
Average
0%
Fair
0%
Poor
100%

Jomashop shipped me a broken Swiss watch, won't take it back; I am concerned it's counterfeit

I ordered a Longines Hydroconquest from Jomashop last month. It did not work when it arrived. I took it to a watch store and they said it was defective. The watch store was closed when the watch arrived, on May 18, due to the COVID-19 epidemic, but they opened at the beginning of June, within two weeks of receipt of the watch, and I returned it on June 4, the next day after receiving the diagnostic that it's defective, well within the 30 days advertised on Jomashop's website. However, Jomashop won't take it back, claims it was scratched, even though it could not have possibly been worn since it was not working and needed to be sized. I've never heard of brand new Swiss watches that arrive broken from reputable, authorized dealers. My concern is Jomashop sold me a counterfeit, broken watch. Shipping broken products without checking them, and then making up false stories to avoid taking them back? Their customers deserve better than this.
Thursday, June 18, 2020

© 2020 Trustmus.com — part of Emrius Network. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of Trustmus.com.