Total Sports Shop reviewed by Lucy Sole-strevens

Do not order! Liars, don't honour refunds, don't deliver goods.

1 star is more than this company deserve. I saw the reviews before I ordered and gave them the benefit of doubt. How wrong I was! I ordered a football kit for my son for Christmas. I ordered in October as I understood delivery took a long time. I received the order in November however it did not have the premier league badge on that I paid extra for and the socks were missing. It took a week of badgering to finally get a response from them. They would refund the badge cost and the socks would be with me the next week. 1 week on and no refund or socks. Next email said they had processed a refund for the socks and badge. No explanation, no apology and still no actual refund received. When questioned about when they had processed the refund they then they said they were refunding even less so obviously neither of the previously promised refunds had actually been processed. I am now in the process of reporting them to trading standards as companies like this should not be allowed to trade. Whatever you do, please do not order from this company
Saturday, November 30, 2019

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